We help you where we can

How can we help you?

We want it to be as easy and convenient as possible for you. But we know you may have some questions. Here you can learn more about appointments, treatments, prices, warranty and more.

Questions about the treatment

What kind of treatments does betterview offer?

With us, you can either have your eyes lasered using Femto-LASIK or the Trans-PRK procedure. During your free preliminary examination, the team in the shop will tell you which procedure is most suitable for you. You don't have time and want to achieve perfect vision as soon as possible? If so, you can book our premium treatment: Here, everything happens on the same day: preliminary examination, main examination, laser treatment and the first follow-up check-up. If you are not suitable for laser eye surgery, we can perform a lens implantation.

How does the laser eye treatment work?

Your preliminary examination will first determine if treatment is suitable for you. If this is the case, we will invite you to the main examination, where the team in the shop will determine the possible treatment methods and, in the best case, make an appointment for treatment with you right away. The treatment itself takes less than a minute per eye, after which you can relax in our lounge. Depending on the method, the first follow-up check is carried out either the very next day or after five days.

How does the lens implantation process work?

Here, too, we offer free preliminary and main examinations, treatment and check-up appointments. Again, the treatment itself only takes a few minutes! If you want to know more about our lens implantation or transplantation procedures, click here.

Who performs the treatment?

Of course, the treatment itself is only carried out by trained doctors.

How long will the treatment take?

The laser treatment itself only takes less than a minute per eye. The entire treatment lasts about 15 minutes.

Will the treatment hurt?

No. Your eyes will be anaesthetized with eye drops while the laser remains contact-free. You may feel some pressure during the treatment, but it is not painful.

What are the risks of the treatment?

The risk of laser eye treatment is about the same as the risk associated with wearing lenses. An infection occurs in only one in 10,000 cases and is easily treatable. The probability of obtaining perfect vision is exceptionally high at 95%.

What if the treatment does not work?

betterview offers all its customers up to 3-year quality guarantee free of charge. In other words, if your treatment does not have the desired effect, we will carry out a corrective treatment free of charge.

I am still unsure. How can I obtain more information about the treatment?

We completely understand that anything to do with one's eyes is a very sensitive issue for many people. If you would like more information on this topic, please visit our blog or join one of our webinars! Our blog is frequently updated with new posts on the topics of laser vision correction, refractive errors, vision aids and much more. The webinars are an opportunity for you to meet us in person and ask any and all questions that are on your mind.

Questions concerning appointments

How do I schedule an appointment

You can easily book an appointment via our website. Simply click on "Freeappointment", select your preferred date and location and enter your contact details. That's it, you’re all set. We're looking forward to seeing you!

Are the appointments binding?

While there  is no obligation to come for the free preliminary examination, we do, however, look forward to seeing you and would thus appreciate if you could let us know if you are unable to make it. That said, once you have signed a treatment agreement, the scheduled treatment appointment will be binding.

What do I do if I cannot come or if I am late?

No problem, it happens to all of us from time to time! We would appreciate it if you could let us know by phone, whatsapp or email so that we don't need to worry.

Are the examination appointments really free of charge?

Yes, both the preliminary as well as the main examination are free of charge and non-binding. It is entirely up to you to decide whether you would like to schedule a binding treatment appointment or not.

Price related questions

How much does laser eye treatment cost at betterview?

At betterview we work with fixed prices, so you really only pay the price that is stated on our website.. The following is a brief summary of our prices:

  • Femto-LASIK: CHF 1790 per Eye
  • Trans-PRK: CHF 1490 per eye
  • Premium treatment: CHF 2375 per eye
How much does a lens implantation cost at betterview?

At betterview we work with fixed prices, so you really only pay the price that is stated on our website.. Lens implantation costs CHF 4'980 per eye.

What is included in the fixed price?

Our fixed price covers everything: the preliminary examination, the main examination, treatment costs and the follow-up check, including our three-year quality guarantee. However, you only have to pay when you decide on a treatmentand sign a contract with us. Should you, following the preliminary or main examination, decide not to undergo treatment, you will not incur any costs.

What payment options are available?

We offer two different ways to pay for your treatment with us: You can either pay for everything on the day of your treatment or you can opt for our monthly instalment plan with 0% interest. When paying in instalments, you decide how high the monthly instalments should be, as long as the repayment (i.e. the percentage of the total amount) is higher than 2%.

How exactly does the payment in instalments work? (Cost example)

If you choose to pay in instalments at 0% interest, you can choose how high the monthly repayment should be, as long as it is above 2%. Here is a cost example:

You have both eyes lasered with Femto-LASIK at betterview. Treatment costs: CHF 3580 (CHF 1790 per eye)

  • Minimum repayment 2% per month: CHF 71.60 over 4 years and 2 months
  • Repayment  5% per month: CHF 179 over 1 year and 8 months
  • Repayment 10% per month: CHF 358 over 10 months"
When do I have to start paying for treatment?

The preliminary and main examination are both free of charge. You only pay once you have decided on a treatment at betterview and signed the contract. Should you, following the preliminary or main examination, decide not to undergo treatment, you will not incur any costs.

What happens if I can no longer pay the agreed instalments?

If you can no longer pay the agreed instalments, contact us! We can work out a new instalment plan together — we will certainly find a solution.

Is the preliminary examination really free of charge?

Yes! The appointment is completely free with no strings attached—you do not pay anything. We would be delighted to see you!

Can I claim back the costs from my health insurance?

Depending on the health insurance and supplementary insurance, part of the treatment costs may be reimbursed by your health insurance. It is best to contact your health insurance company directly.

Questions concerning betterview

Who works at betterview?

Our team consists of a diverse mix of highly qualified individuals, including those with many years of leadership experience in renowned companies in the marketing, sales, retail, tech and medical sectors, as well as up-and-coming talent. We all have one thing in common: we enthusiastically and wholeheartedly stand behind betterview.

What kind of training do the staff in the shop have?

The on-site team includes trained optometrists and master opticians.

What distinguishes betterview?

At betterview, the customer experience comes first! We want you to feel completely and utterly at ease with us! From fixed prices to taxi services and our quality guarantee — everything is designed so as to provide our customers with the best possible experience.

What does betterview aims to achieve?

Clear, unrestricted vision - See Sharply. Nowadays, given the available possibilities, this is something that should be possible for everyone — but it's not. Therefore, it is our goal to make laser eye surgery in Switzerland possible and, in particular, affordable for everyone. We work hard to achieve this—every day.

Get in touch with us

We're always here for you

Do you have questions about treatment, an emergency, or just want to know something in general? Just reach out to us!


Don't feel like chatting? Just send us an email with your questions. We usually respond on the same day.


Looking for a quick response? Send us a WhatsApp message, and we'll get back to you as soon as possible.

Call us

You want to speak with us immediately? Then simply give us a call on weekdays between 9:00 AM and 5:30 PM - we're here for you.


If the emergency occurs outside of our regular business hours, we kindly ask you to contact us using this emergency number.

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